Many UK staff work alone, whether by design or default. What are the rules around lone working? And what do HR teams need to be aware of?

What is Lone working?

The Health and Safety Executive (HSE) defines lone workers as those who work without close or direct supervision. This can include:

  • delivery drivers, engineers, or care staff
  • security staff, cleaners, or warehouse workers
  • home and hybrid workers when working remotely

What does the law say?

Lone working isn’t banned, but it must be properly risk assessed under the Management of Health and Safety at Work Regulations 1999.

A written lone working risk assessment is required to ensure that lone workers are not exposed to greater risks. If risks can’t be mitigated, lone working should not be allowed.

Common risks for lone workers

  • Health & Safety: Accidents or emergencies may be more serious if help is delayed.
  • Mental health: Isolation can increase stress and anxiety, particularly for homeworkers.
  • Violence & harassment: Staff dealing with the public are more vulnerable when alone, including to third-party harassment—now a priority under new legal duties.
  • Lack of oversight: Without supervision, safety protocols may lapse, and performance may be harder to monitor.

Practical Tips for HR

  • Carry out lone working risk assessments tailored to the role and individual.
  • Have a clear lone working policy, covering safe tasks, emergency procedures, and check-in systems.
  • Train both lone workers and their managers on safety measures, reporting, and wellbeing.
  • Use tech solutions: regular check-ins, apps, or lone worker devices with panic alarms or GPS tracking.
  • Prioritise wellbeing: Encourage regular contact and access to mental health support.

Example documents

Provided with this update is an example Lone Working Risk Assessment and example Lone Working Policy. These examples are generic templates, so you will need to decide whether they are suitable for your business and update them as necessary. WBW Solicitors are not qualified or able to give specific advice on health and safety matters.

For further information, please contact Kerry Curd in the employment team on 01626 202406 or email KerryCurd@wbw.co.uk.

WBW Solicitors has offices in Axminster, Bovey Tracey, Brixham, Exeter, Exmouth, Honiton, Launceston, Newton Abbot, Paignton, Seaton, Sidmouth, and Torquay.

This article is for general information only and does not constitute legal or professional advice. Please note that the law may have changed since this article was published.