How did we do?

Thank you for instructing WBW.

We would be most grateful if you could take a few moments to complete the following questions regarding the service you have received.

Fixing an appointment

Was there undue delay in obtaining an appointment?

ExcellentGoodAdequatePoorN/A

Keeping to appointment time

Were you kept waiting after the booked time for an appointment?

ExcellentGoodAdequatePoorN/A

Receptionist

Did the receptionist answer your calls quickly and satisfactorily?

ExcellentGoodAdequatePoorN/A

Staff behaviour

Were our staff helpful and courteous at all times?

ExcellentGoodAdequatePoorN/A

Progress of work

Were you satisfied that we did everything possible to work efficiently?

ExcellentGoodAdequatePoorN/A

Call backs

If you asked us to telephone you back, did we respond within a reasonable time?

ExcellentGoodAdequatePoorN/A

Replies to letters/emails

Did we reply to your communications within a reasonable time?

ExcellentGoodAdequatePoorN/A

Supplying information

Were you kept sufficiently informed about what was happening and about costs?

ExcellentGoodAdequatePoorN/A

Outcome

Was the outcome of your case what you expected?

ExcellentGoodAdequatePoorN/A

Quality of service generally

Was the quality of service what you expected?

ExcellentGoodAdequatePoorN/A

Special Mention

Is there anyone that you wish to specifically mention for excellent or poor service?

YesNo

Name of person

Please give the name of the person you wish to specifically mention.

Please explain why you wish to mention this person.

Improvements

If there is anything we can do to improve our services, please tell us here.

Recommending WBW

Would you recommend our services to others?

YesNo

Comments

Do you have any additional comments?

Contact Details

May we contact you to discuss your experiences with WBW?

YesNo

Full Name

Email

Telephone