It’s all about the money! Really??

It saddens me that so many people end up dissatisfied with the service they receive from their conveyancing solicitor. This usually results from a perceived lack of communication or a lack of action or both. The individual is upset and the reputation of the profession is damaged. So, how to choose a solicitor:-

What not to do:-

  • Go for the cheapest. You usually get what you pay for
  • Opt for a solicitor recommended by an interested party – an estate agent or a lender – who usually receive a fee for each referral.
  • Choose one a long way from where you are located. Sometimes for example important documents need to be signed at very short notice.

What to do:

  • Take up a personal recommendation from a tried and trusted source you know. This can often be a winner
  • Go local. Why?
  1. You can visit the solicitor’s office and judge the set up for yourself.
  2. Working locally, a local solicitor has a local reputation to lose.  A livelihood depends on not losing it!
  3. In an emergency, you can quickly and easily pay a visit – sorting out the problem face to face.
  4. As stated, when it comes to signing any necessary documentation, you can easily and speedily drop in to do  that.
  5. You are more likely to receive a more personal service tailored to  your specific requirements – from either one person and their secretary or a small dedicated team.
  • Obtain quotations. Say three.  Remember the cheapest is not always the best in the long run.
  • Speaking to a number of firms will help to decide which ones you are “likely to get on with”.
  • Check the credentials of the firm and the solicitor with The Law Society.
  • Avoid choosing a very small firm. There may not be much cover for the inevitable illnesses and holidays.

During the transaction itself:

  • Insist on being kept closely informed of development.
  • If you have any queries or doubts, raise them immediately with your legal advisor.
  • If you feel dissatisfied with the service you are receiving, raise this immediately with your legal advisor and ensure corrective action is speedily taken. Festering resentment only leads to greater trouble for all in the long run.
  • Remember that feedback – whether good or ill – is helpful to any business.

By following these few simple guidelines, a happy outcome for all should result.

It’s all about the money! Really??

This article was written by, Rod Lewis who is a partner based in our Newton Abbot office. If you would like to discuss any of the information mentioned in the article then you can contact Rod by email at rodlewis@wbw.co.uk, or by telephone on 01626 202404.

For all your legal needs, contact WBW Solicitors today.