How did we do?
Thank you for instructing WBW.
We would be most grateful if you could take a few moments to complete the following questions regarding the service you have received.
Was there undue delay in obtaining an appointment?
Were you kept waiting after the booked time for an appointment?
Did the receptionist answer your calls quickly and satisfactorily?
Were our staff helpful and courteous at all times?
Were you satisfied that we did everything possible to work efficiently?
If you asked us to telephone you back, did we respond within a reasonable time?
Did we reply to your communications within a reasonable time?
Were you kept sufficiently informed about what was happening and about costs?
Was the outcome of your case what you expected?
Was the quality of service what you expected?
Is there anyone that you wish to specifically mention for excellent or poor service? Please tell us who you'd linked to mention and why.
Is there anything we can do to improve our service?
Would you recommend our services to others?
Do you have any additional comments?
May we contact you to discuss your experiences with WBW?